Editor's note: I asked Jason How, a professional enrollment strategist and Managing Director of Agency J, to answer some of my questions about achieving enrollment targets and related matters. ~Rob
1. My school's enrollment is declining. I can't afford a marketing professional. What should I do?
Understanding what a school means when it can't afford a marketing professional is essential. Here are some guiding questions:
- Does it mean that they don't have an in-house marketing person?
- Does it mean they can't afford to hire an extra pair of hands?
- If it can't afford to hire outside help, is it because the administration made certain assumptions about the cost of hiring a marketing professional?
Once we understand what the school means, the next thing is to clarify why their school's enrollment is declining. Each reason has its solution. Reasons include:
- Declining student age population within the geographical region.
- Growing competition due to:
- New schools are popping up in the area.
- Existing schools are expanding aggressively.
- Deteriorating ratings and feedback about the school's programs lead to a rise in negative reviews and word-of-mouth, discouraging others from attending the school (true story).
- Over-reliance on a single marketing and enrollment source.
It's important to get clarity on the main reason for the decline because marketing is not a magic pill that can solve every issue.
If a school has a good reputation but happens to be located in an area with fewer student-age population, there is not much marketing that can be done. Parents are not going